Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Floral Creations Florist

Floral Creations Flower Shop
159 Uxbridge Road, Hanwell, London W7 3SP, United Kingdom
Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the ‘Checkout’ button and you will be asked for a few details that we need to be able to complete the order.
We accept any debit of credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, MasterCard, Paypal and VISA. You may send and pay for flowers over the phone by calling us.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 4pm Monday to Saturday UK time for UK delivery will be delivered on the same day if required. Orders received after this time and International orders are generally delivered the following day. Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above). Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please telephone.
No specific timed deliveries – except for funeral tributes and weddings. However, we will endeavour to deliver your flowers as CLOSE to the required time as possible.
Please telephone if you have an emergency order.
If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Floral Creations Florist earliest convenience.
Floral Creations Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT – VAT Number 843 3351 40
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee – we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

We always purchase the freshest flowers in good faith, however, flowers are a product of nature and as experienced as we are in buying, we cannot always determine if there may be an issue with a flower, if this is the case and your flowers should die within such a short period, we will change them immediately. You must contact us within a 24 hour period period to advise of any issues. If we cannot replace the same flowers, we are happy to negotiate a refund. We are here to ensure our customers are happy and will always do our best to reach an amicable decision.
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